Terms of Use
Who we are
QRder is operated by the QRder team (the "Company"). These terms apply to venues (restaurants, cafés and similar businesses) that open an account, and to their staff.
The service
QRder is a software platform that gives venues a QR menu, table ordering, waiter calls, receipt printing, loyalty and reporting. Guests open the menu in their browser and place orders. Guests do not pay online through QRder: payment for food and drinks is made at the venue by cash or card terminal.
Guests and venues
An order, its price and its delivery are an agreement between the guest and the venue. The Company is not a party to that agreement and is not responsible for the food, prices, opening hours, allergen information or service of a venue. Complaints about an order go to the venue.
Accounts
Whoever opens a venue account is responsible for the accuracy of the information provided and for keeping the account and any staff sign-ins secure. Staff invitations and waiter PINs must only be given to authorised people. You must be able to enter into a binding contract for the business.
Free trial
New venues may receive a free trial, as shown at sign-up and in the plan details. No payment is needed during the trial. When the trial ends, the venue must choose a paid plan to continue; otherwise the account may be limited or suspended.
Subscription, payment and renewal
Plans consist of an annual entry fee and a monthly usage fee, shown in the plan and price list before you buy. Card payments are collected automatically through our payment provider iyzico; by written agreement a venue may pay in cash or by POS. Subscriptions renew automatically each period until cancelled. If a payment fails, we retry and after a 7-day grace period the subscription may be suspended. We will tell you before a price change takes effect, and the change applies from the next period.
Cancellation
You can cancel at any time from your account or by writing to us. Cancellation takes effect at the end of the current paid period; the service keeps working until then. Customers can delete their account in the app (Account > Profile > Delete my account). A venue owner can delete a venue in Settings > Delete venue; an owner deletes their venues first and can then delete their account. Deleting a venue deletes its orders, bills and reports with it, so export the reports first; staff accounts that work only at that venue are removed. What happens to other data is described in the Privacy Policy.
Refunds
Any refund follows what is shown in the plan details and what the law requires. Consumer withdrawal rights, where the law gives them, are not affected. These terms are for businesses.
Acceptable use
Do not use QRder for anything unlawful, to send spam, to upload content you have no right to, to harm or overload the platform, to bypass limits or security checks (including the loyalty verification), to collect guest data for other purposes, or to resell the service without our written consent. We may suspend accounts that break these rules.
Content
The venue is responsible for the accuracy and legality of menus, prices, images, allergen and ingredient information and descriptions, and must hold the rights to the images it uploads. The venue gives us the right to store, display and translate this content only as needed to provide the service. Machine translation can contain mistakes; the venue should check it.
Third-party services
The service relies on third parties, for example hosting, database, e-mail, push notifications, payment (iyzico), human check (Cloudflare Turnstile), translation and Google services. Where a venue connects its own Google Business account, it does so under Google's terms and can disconnect at any time. Their failures can affect the service.
Data protection
For its guests' data the venue is the controller and QRder is the processor, as described in the Data Processing Terms. For account and billing data of venues QRder is the controller, as described in the Privacy Policy.
Availability and liability
We provide the platform with reasonable care and security measures but do not guarantee uninterrupted or error-free operation. Venues should keep a way to take orders if the service is unavailable. To the extent permitted by law, liability for indirect or lost-profit damages is excluded. Nothing here limits liability that cannot be limited by law.
Changes
We may update these terms. For material changes we will inform venues in advance, for example by e-mail or in the dashboard. Continuing to use the service after the effective date means you accept the new terms.
Governing law and disputes
These terms are governed by applicable law.
Contact
Questions: the contact address shown on the QRder website.